Business Admin Apprentice

Location: Newcastle, NE3 1NU
Type: Apprenticeship
Salary: Apprenticeship Minimum Wage
Sector: Business, Administration, Finance and Law
Ref: VAC-04298
Application Deadline Date: 25/04/2026
Start Date: 27/04/2026
Positions Available: 1
Working Week: Monday to Friday starting times vary from 7.30AM -9AM and finish times 4.30PM-6.30PM

Brief Description

NE3 1NUWe are looking to recruit an enthusiastic individual to join an established Reception team in the role of a Patient Care Navigator. This role will assist our patients by facilitating their journey, helping direct them to the best route of care and considering more appropriate services. You will be based at our GP surgery

Qualifications Required

GCSEs in Maths and English (or equivalent) at grade 4-9 or equivalent.

Personal Qualities

Professionalism and integrity
Personal responsibility
Initiative and proactive working
Attention to detail and quality focus
Teamwork and positive attitude

Skills Required

Communication. Managing priorities and organising workloads. Producing accurate records and documentation. Using digital systems and office software. Problem‑solving and decision‑making. Meeting deadlines and supporting business processes

Training to be Provided

Business Administrator Level 3

Future Prospects

After completing the Level 3 Business Administrator apprenticeship, learners can progress into roles such as Business Support Officer, Senior Administrator, Office Coordinator, Customer Service Executive, Project Administrator, HR Administrator, or Finance Assistant, depending on their interests and strengths. With further experience, they can move into more advanced positions like Office Manager, Executive Assistant, Project Support Officer, HR Assistant, or Operations Assistant. Many learners also choose to continue their development through higher‑level qualifications, including Level 4 Project Management, Level 4 Business Analyst, Level 4 HR Support, Level 4 Marketing Executive, or management routes such as the Operations/Departmental Manager apprenticeship. These pathways support long‑term progression into supervisory, specialist, or management roles within a business.

Vacancy Detail

Business Admin Apprenticeship - (Newcastle)

Main duties of the job:
You will be working as part of our busy reception team ensuring our patients receive the best possible care.

Job responsibilities:
This role will include (but not be limited to) :
Liaising with patients on the telephone and the front reception desk
Actioning clinical tasks
Workflow incoming mail
Processing repeat prescriptions
Assist the GPs whilst they are processing patient online triage requests
Ensuring you are aware and up to date with changes

National apprenticeship wage of £8 per hour or £10 per hour for anyone over 19 years

Other Information

About us:
The Grove Medical Group is a large GP practice in Gosforth with approximately 13000 patients . We are looking to employ a Patient Care Navigator for 37 hours to help provide support to our patients and clinicians. Working Days will be Monday to Friday and hours will be between our opening times of 8am to 6.30pm.